Terms of Use

Last updated 22 August 2026

Terms of Use

This Terms of Use agreement was last updated: August 11, 2025. This Terms of Use agreement is effective as of: August 11, 2025

1CALLFix Solutions Pvt Ltd ("1CALLFix"), primarily operates, controls and manages the Services (as defined below) provided by it from its office at Plot No. 29, Phase I, AutoNagar, Nellore – 524004, Andhra Pradesh, INDIA.

A. Acceptance of Terms

PLEASE READ THE TERMS OF USE THOROUGHLY AND CAREFULLY. The terms and conditions set forth below ("Terms of Use") and the Privacy Policy constitute a legally-binding agreement between 1CALLFix operating from its Nellore Office and you. These Terms of Use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in (i) the 1CALLFix website and mobile application, including the classified advertisements, forums, various email functions and Internet links, and all content and 1CALLFix services available through the domain and sub-domains of 1CALLFix located at www.1CALLFix.com (collectively referred to herein as the "Website"), and (ii) the online transactions between those users of the Website who are offering services (each, a "Service Professional") and those users of the Website who are obtaining services (each, a "Service User") through the Website (such services, collectively, the "Services"). The Terms of Use described below incorporate the Privacy Policy and apply to all users of the Website.

The Website is owned and operated by 1CALLFix Solutions Pvt. Ltd.

You acknowledge that the Website serves as a venue for the online distribution and publication of user submitted information between Service Professionals and Service Users, and, by using, visiting, registering for, and/or otherwise participating in this Website, and by clicking on "I have read and agree to the terms of use," you hereby certify that: (1) you are either a Service Professional or a prospective Service User, (2) you have the authority to enter into these Terms of Use, (3) you authorize the transfer of payment for Services requested through the use of the Website, and (4) you agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein. If you do not so agree to the foregoing, you should not click to affirm your acceptance thereof, in which case you are prohibited from accessing or using the Website.

YOU SPECIFICALLY AGREE THAT BY USING THE WEBSITE, YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE COMPETENT UNDER LAW TO ENTER INTO A LEGALLY BINDING AND ENFORCEABLE CONTRACT.

All references to "you" or "your," as applicable, mean the person that accesses, uses, and/or participates in the Website in any manner. If you use the Website or open an Account on behalf of a business, you represent and warrant that you have the authority to bind that business.

1. MODIFICATIONS TO TERMS OF USE AND/OR PRIVACY POLICY

1CALLFix reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms of Use at any time, and 1CALLFix will post the amended Terms of Use at the domain of www.1CALLFix.com/terms. It is your responsibility to review the Terms of Use for any changes. Your use of the Website following any amendment of the Terms of Use will signify your assent to and acceptance of any revised Terms of Use.

2. PRIVACY POLICY

1CALLFix has established a Privacy Policy that explains to users how their information is collected and used. The Privacy Policy is hereby incorporated into the Terms of Use set forth herein. Your use of this Website is governed by the Privacy Policy, located at: https://www.1callfix.com/privacy

B. Membership and Accessibility

1. LICENSE TO ACCESS

1CALLFix hereby grants you a non-exclusive, revocable license to use the Website as set forth in the Terms of Use; provided, however, that (i) you will not copy, distribute, or make derivative works of the Website in any medium without 1CALLFix's prior written consent; (ii) you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purposes; and (iii) you will otherwise act in accordance with the terms and conditions of the Terms of Use and in accordance with all applicable laws.

2. MEMBERSHIP ELIGIBILITY CRITERIA

Use of the Website is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. You represent that: (a) all registration information that you submit is truthful and accurate, (b) you will maintain the accuracy of such information, and (c) your use of the Website and Services offered through this Website do not violate any applicable law or regulation.

You need not register with 1CALLFix to simply visit and view the Website, but to access and participate in certain features of the Website, you will need to create a password-protected account ("Account"). You are solely responsible for safeguarding your Passwords at all times and shall notify 1CALLFix immediately of any breach of security or any unauthorized use of your Account.

An Account holder is sometimes referred to herein as a "Registered User." You acknowledge and agree that you shall comply with the Account Policies, including: not copying or distributing any part of the Website without authorization; providing true, accurate, current and complete information; not using automated systems to access the Website without approval; not collecting other users' information; not sending more request messages than a human reasonably could; not recruiting Service Professionals or Service Users for employment outside 1CALLFix without permission; and not interfering with the proper working of the Website.

3. ADDITIONAL POLICIES

Your access to, use of, and participation in the Website is subject to the Terms of Use and all applicable 1CALLFix regulations, guidelines and additional policies. If you fail to adhere to any of the terms and conditions of this Agreement, 1CALLFix, in its sole discretion, may terminate your Account at any time without prior notice as well as initiate appropriate legal proceedings, if necessary.

C. Member Conduct

1. PROHIBITIONS ON SUBMITTED CONTENT

You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content to any part of the Website that: misrepresents the source of anything you post; is intended to harm or exploit any individual under the age of 18; invades anyone's privacy by attempting to harvest personal information; contains falsehoods or misrepresentations; is pornographic, harassing, hateful, illegal, obscene, defamatory, threatening, or discriminatory; is copyrighted or protected by trade secret without permission; contains or promotes illegal or unauthorized copies of copyrighted work; is intended to threaten, stalk, defame, defraud, or intimidate; intends to harm or disrupt another user's computer; advertises a business not related to the Website; contains spam or unsolicited commercial advertisement; distributes viruses; or uses automated devices to submit Postings without consent.

2. PROHIBITIONS ON SENDING MESSAGES

You will not send messages to other users containing offers to make money transfers exceeding the asking price with intent to request a refund, or unsolicited advertising for services not offered on the Website.

3. NO DISCRIMINATION

Indian laws prohibit any preference, limitation or discrimination based on race, color, religion, sex, national origin, age, handicap or other protected class. 1CALLFix will not knowingly accept any Posting which is in violation of the law.

While using the Website, you shall not: post content in inappropriate categories; violate any laws or third-party rights; fail to deliver payment for Services purchased; fail to perform Services purchased from you; manipulate the price of any Service; circumvent or manipulate the fee structure or billing process; post false, misleading, defamatory content; or undermine the Feedback or ratings systems.

FEEDBACK

You agree to use careful, prudent, and good judgment when leaving Feedback for another user. Threatening to leave negative Feedback unless additional services are provided, or leaving Feedback to make a user appear better than they are, constitute inappropriate uses of Feedback. Violations may result in cancellation of Feedback or Postings, limited Account privileges, or Account suspension. In the event of any dispute concerning Feedback, 1CALLFix shall be the final arbiter and has the right to remove such Feedback without incurring liability.

D. Rules for Service Professionals

Service Professionals shall not: list Services in an inappropriate category; misrepresent the location at which they will provide a Service; include brand names or misleading titles; include fraudulent information in their Profile; offer a catalog or link to a third-party website to obtain the Service directly, bypassing 1CALLFix; exceed multiple Posting limits; charge fees for traveling further than desired; or offer the opportunity to purchase the Service outside of 1CALLFix.

Service Professionals shall not: solicit Service Users to use payment methods not permitted by 1CALLFix; use non-conforming links; promote raffles, prizes, or games of chance; use profanity; include third-party endorsements; or create a Posting that does not offer a Service. Registration on the Website constitutes consent to be contacted for the purposes mentioned, including by phone, SMS or email, even if registered with the National Customer Preference Register (NCPR).

Violations may result in: cancellation of the Posting; limited Account privileges; Account suspension; forfeiture of fees earned on a cancelled Posting; and/or decreased Feedback status.

E. Rules for Service Users

Service Users shall not: commit to purchasing or using a Service without paying; sign up for or solicit a Service with no intention of following through; agree to purchase a Service with intent to disrupt a Posting; or misuse any options made available by 1CALLFix.

Violations may result in: cancellation of the Posting; limited Account privileges; Account suspension; and/or decreased Feedback status.

F. Use of Submitted Content

1. NO CONFIDENTIALITY

You understand that whether or not Submitted Content is published, 1CALLFix does not guarantee any confidentiality with respect to any Submitted Content. Freely searchable Submitted Content is provided on a non-proprietary, non-confidential basis, and 1CALLFix is free to use or disseminate it for providing the Services. 1CALLFix may also disclose user information if reasonably necessary to comply with legal process, mitigate liability, protect rights or property, enforce this Agreement, or deter illegal behavior including fraud.

2. YOUR REPRESENTATIONS AND WARRANTIES

You are solely responsible for your own Submitted Content. You affirm that you own or have the necessary rights to use and authorize 1CALLFix to use all intellectual property rights in your Submitted Content, and that you have consent from any identifiable individuals depicted in it.

3. YOUR OWNERSHIP RIGHTS AND LICENSE TO 1CALLFIX

You retain all of your ownership rights in your Submitted Content. However, by submitting Content to 1CALLFix, you grant 1CALLFix a perpetual, worldwide, non-exclusive, royalty-free, sublicensable and transferable license to link to, use, reproduce, distribute, reformat, translate, prepare derivative works of, display, and perform the Submitted Content in connection with the Website and 1CALLFix's business operations. This license terminates once you remove the Submitted Content from the Website. You may remove your Submitted Content at any time.

4. 1CALLFIX'S DISCLAIMERS AND RIGHT TO REMOVE

1CALLFix does not endorse any Submitted Content and expressly disclaims liability in connection with it. 1CALLFix does not permit copyright infringement and will remove Content if properly notified pursuant to the take-down procedure below. 1CALLFix reserves the right to remove any Content without prior notice and will terminate access for repeat infringers.

5. SUGGESTIONS

If you send suggestions or recommendations to 1CALLFix, these are treated as non-confidential and non-proprietary, and you assign all right, title, and interest in them to 1CALLFix without any attribution or compensation.

G. Copyright Infringement Take Down Procedure

If you believe your work has been copied and posted on the Website in a way that constitutes infringement, send a notice to help@1CALLFix.com including: identification of the copyrighted work; identification of the infringing material and its location; a good-faith statement that the use is unauthorized; your contact information; a signature; and a statement made under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the rights owner.

H. Modifications to or Termination of Website

1CALLFix reserves the right at any time to modify or discontinue the Website with or without notice. 1CALLFix has the right to delete, terminate, or deactivate your Account, block your email or IP address, or remove Submitted Content, immediately and without notice, for any reason, including violation of these Terms of Use. You may cancel your use of the Website at any time via "Account Preferences" → "Deactivate Account." Upon termination, all licenses granted to you terminate, and your right to receive fees or compensation ends. 1CALLFix retains the right to use data collected for internal analysis and archival purposes after termination.

I. Intellectual Property Rights

The content on the Website (exclusive of Submitted Content), including text, software, graphics, and the trademarks and logos contained therein, are owned by 1CALLFix. Data on the Website is provided AS IS for your personal use only and may not be copied, distributed, or exploited for other purposes without prior written consent. 1CALLFix grants you a limited, revocable, nontransferable license to reproduce and display 1CALLFix Data solely for personal use in connection with the Website.

J. 1CALLFix Fees

Joining 1CALLFix, opening an Account, posting Services and viewing posted Services is free. 1CALLFix may require Service Professionals to make payments ("Lead Fee") for following up on job leads, funded via advance "Credits." Credits are refunded if a customer cancels a request, or if a customer has not viewed a quote 4 days after the response. Lead Fees are reimbursed if a job lead is non-genuine, withdrawn within 48 hours, or not opened by the Service User.

Joining, opening an Account, viewing posted Services, and bidding is free for Service Users; 1CALLFix currently does not charge Service Users for completed transactions but reserves the right to do so in future with 30 days' notice.

1CALLFix acts solely as an intermediary for the collection of fees between Service Users and Service Professionals; you are solely responsible for your own tax reporting requirements.

REFUND POLICY

All commissions payable to 1CALLFix by Service Professionals on consummated transactions are final and non-refundable. Credits are non-interest bearing; unutilised Credits older than 364 days from purchase expire and are forfeited, with no refunds processed after expiry.

K. Negotiation of Terms of Service; Disputes Between Registered Users

1CALLFix provides a general Negotiation Worksheet as a courtesy but is not a party to any Agreement for Service between Registered Users, and has no role in the execution or provision of Services. No agency, partnership, joint venture, or employment relationship is created. All Service Professionals are independent contractors. Interactions and disputes between Registered Users are solely between those parties; 1CALLFix is under no obligation to become involved and is not responsible or liable for any loss or damage arising from such dealings.

L. Dispute Resolution

If a dispute arises between you and 1CALLFix, we encourage you to first contact us at support@1CALLFix.com. Disputes shall be resolved through alternative dispute resolution procedures such as mediation or arbitration, as alternatives to litigation. The Terms of Use shall be governed by the laws of India, with legal proceedings occurring exclusively in the courts located in Nellore, Andhra Pradesh, India.

M. Advertisements

The Website may be supported by advertising revenue, and 1CALLFix may display advertisements and promotions. Appearance of advertisements does not imply 1CALLFix's endorsement of any advertised products or services.

N. Third-party Links, Contact Forms and Phone Numbers

The Website may provide links, contact forms, or phone numbers to third-party websites or resources. 1CALLFix has no control over such sites and is not responsible for their content, privacy policies, or business practices.

O. Disclaimer of Warranties

Your use of the Website is at your own risk. To the fullest extent permitted by law, 1CALLFix disclaims all warranties, express or implied, regarding the Website, Services, and any Data, Materials, or Submitted Content. The Website and Services are provided on an "AS IS" and "AS AVAILABLE" basis with no warranty of merchantability, fitness for a particular purpose, or non-infringement.

P. Limitations of Liability

To the fullest extent permitted by law, 1CALLFix and its officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from access to or use of the Website, errors in Website content, unauthorized access to secure servers, transmitted viruses, interruption of transmission, or disputes between users. In no event shall 1CALLFix's total aggregate liability exceed the total amount of fees actually paid to 1CALLFix by you.

FORCE MAJEURE

Neither party shall be liable for delay or failure in performance arising from causes beyond its control, including fires, floods, earthquakes, strikes, utility unavailability, acts of God, war, regulatory action, or national disasters.

Q. Indemnification and Release

You agree to defend, indemnify and hold harmless 1CALLFix and its officers, employees, and agents from claims, damages, and expenses (including attorneys' fees) arising from your use of the Website, your violation of these Terms of Use or the Privacy Policy, your violation of any third-party right, or any claim that your Submitted Content caused damage to a third party.

R. General Information

The Terms of Use, together with the Privacy Policy and any Additional Policies, constitute the entire agreement between you and 1CALLFix concerning the Website. If any provision is deemed invalid, the remaining provisions remain in full force and effect. Any cause of action arising out of or related to the Website must commence within one (1) year after the cause of action accrues, or it is permanently barred.